dk99 Privacy Policy

1. Introduction

dk99 ("dk99", "we", "us", "our") is committed to protecting the privacy and personal data of all users who access or register on the dk99 platform at dk99.bio ("Platform"). This Privacy Policy ("Policy") describes in detail the types of personal information dk99 collects, the purposes for which that information is used, the conditions under which it may be shared with third parties, and the rights available to you as a data subject.

By registering an account on dk99, depositing funds, placing bets, or otherwise using any dk99 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the dk99 Terms & Conditions and should be read alongside that document.

If you do not agree with any aspect of this Privacy Policy, you should not use the dk99 platform. If you have questions about how your data is handled, contact the dk99 Data Support team at the address provided in Section 13.

2. Data We Collect

2.1 Registration Data

When you create a dk99 account, we collect the following information that you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth — used to verify you meet the 18+ age requirement for all dk99 services.
• Residential address, including city and country of residence.
• Email address and/or mobile phone number registered to your dk99 account.
• Username and encrypted password credentials.
• Preferred currency (PKR by default for Pakistani users).

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your identity before processing withdrawals, dk99 may collect:

• Copies of government-issued identity documents such as CNIC, passport, or driving licence.
• Proof of address documents such as a utility bill or bank statement.
• Payment method verification documents confirming ownership of any JazzCash account, Easypaisa wallet, or bank account used for transactions on dk99.
• Selfie or facial image for liveness verification where requested.

2.3 Transaction Data

dk99 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet histories, casino game round outcomes, bonus awards, and any adjustments made by dk99 support or trading teams.

2.4 Technical & Usage Data

When you access dk99, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, referral URL, pages visited within the dk99 platform, session duration, and click-path data. This information is collected through server logs, cookies, and similar tracking technologies described in Section 6.

2.5 Communications Data

When you contact dk99 through live chat, email, or any support channel, we retain records of that communication including the content of messages, the date and time of contact, and any attachments provided.

3. How We Use Your Data

dk99 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your dk99 account, process deposits and withdrawals, and provide you with access to dk99 services.
• Identity Verification: To verify your age (18+), identity, and ownership of payment methods in compliance with responsible gaming obligations and anti-money laundering requirements.
• Platform Personalisation: To personalise your dk99 experience, including displaying relevant promotions, game recommendations, and cricket betting markets based on your activity.
• Customer Support: To respond to your support requests, resolve disputes, and manage account issues effectively.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the dk99 platform.
• Legal Compliance: To fulfil dk99's obligations under applicable law, including record-keeping, reporting, and responding to lawful requests from authorities.
• Communications: To send you transactional notifications, security alerts, and — where you have opted in — promotional communications about dk99 offers and new features.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and, where appropriate, proactively offer responsible gaming tools or interventions.
• Platform Improvement: To analyse aggregated usage data and improve the performance, functionality, and user experience of the dk99 platform.

4. Legal Basis for Processing

dk99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the dk99 Terms & Conditions, including account management and payment processing.
• Consent: Where you have provided explicit consent, such as opting in to receive promotional emails from dk99.
• Legitimate Interests: Where processing is necessary for dk99's legitimate business interests — including fraud detection, platform security, and service improvement — provided such interests are not overridden by your rights.
• Legal Obligation: Where processing is required to comply with applicable legal or regulatory obligations, including anti-money laundering due diligence requirements.

5. Sharing Your Data

dk99 does not sell your personal data to third parties. We may share your information with the following categories of recipients under the conditions described:

5.1 Service Providers

dk99 engages third-party service providers to support platform operations, including payment processors (JazzCash, Easypaisa, bank transfer networks), identity verification providers, cloud hosting services, analytics platforms, and customer support software vendors. These providers process data on dk99's behalf under data processing agreements and are prohibited from using your data for their own purposes.

5.2 Game Content Providers

Where you play games from third-party software studios integrated into the dk99 Casino or slots section, limited technical data (such as session tokens and game round identifiers) may be transmitted to those studios for game operation purposes. No identifiable personal data such as your full name, CNIC, or payment details is shared with game content providers.

5.3 Regulatory & Law Enforcement

dk99 may disclose personal data to regulators, law enforcement agencies, courts, or other authorities where required to do so by applicable law, or where we reasonably believe disclosure is necessary to investigate fraud, money laundering, or other criminal activity.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of dk99's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

dk99 uses cookies and similar technologies to operate and improve the platform. The categories of cookies used include:

• Essential Cookies: Required for the dk99 platform to function correctly, including session management and login authentication. These cannot be disabled without breaking core functionality.
• Analytics Cookies: Used to understand how users navigate the dk99 platform — which pages are visited most, where users drop off, and how features are used. Data is aggregated and anonymised.
• Preference Cookies: Store your settings such as language preference and display options so dk99 can remember them on return visits.
• Marketing Cookies: Used to measure the effectiveness of promotional campaigns and, where consented, to serve relevant dk99 promotional content. You may opt out of marketing cookies through your browser settings.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent the dk99 platform from functioning as expected.

7. Data Retention

dk99 retains your personal data for as long as your account is active and for a further period following account closure as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account registration and KYC data: retained for a minimum of 5 years following account closure in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: retained for a minimum of 5 years from the date of each transaction.
• Support communications: retained for 2 years from the date of last communication.
• Technical and usage logs: retained for up to 12 months on a rolling basis.

When retention periods expire, dk99 will securely delete or anonymise your personal data so it can no longer be associated with you as an individual.

8. Data Security

dk99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the dk99 servers.
• Passwords stored in hashed form using industry-standard one-way cryptographic algorithms — dk99 staff cannot view your password in plain text.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the dk99 platform.
• Two-factor authentication available for all dk99 accounts and strongly recommended.

Despite these measures, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your dk99 login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data dk99 holds about you:

• Right of Access: You may request a copy of the personal data dk99 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where dk99 no longer has a lawful basis to retain it, subject to legal retention obligations.
• Right to Restrict Processing: You may request that dk99 limit the processing of your data in certain circumstances.
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the dk99 data team at [email protected]. We will respond within a reasonable timeframe, typically within 30 days of receipt of a valid request.

10. Children's Privacy

The dk99 platform is strictly for adults aged 18 and above. dk99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has registered on the platform or provided personal information, we will immediately close the account, delete all associated personal data, and refund any deposits made in accordance with responsible gaming obligations.

If you have reason to believe that a minor has accessed dk99 or provided their personal information to the platform, please contact us immediately at [email protected].

11. International Data Transfers

dk99 operates with infrastructure and service providers located in multiple countries. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, dk99 takes steps to ensure that your data receives adequate protection, including through contractual obligations imposed on receiving parties equivalent to the protections described in this Policy.

By using the dk99 platform, you acknowledge and consent to the transfer of your personal data across international borders as described in this section.

12. Changes to This Privacy Policy

dk99 reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with an updated "Last Updated" date. Where changes are material — for example, where dk99 begins processing your data for a new purpose — we will notify registered users via email or an in-platform notification where reasonably practicable. Your continued use of the dk99 platform following publication of any changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which dk99 processes your personal data, please contact the dk99 support team. Our data enquiries are handled via the following channel:

Email: [email protected] (plain text address — not a clickable link)

Live chat support is available 24 hours a day, 7 days a week from within your logged-in dk99 account. For responsible gaming-related data requests, including self-exclusion or account closure, please visit the Responsible Gaming section of the platform.